Effective Date: September 1, 2025
Platform: THH Mobile App / www.thhapp.in
Entity: Dhodiya Helpage Private Limited
Registered Address: Opp. Shitala Mata Mandir, Kansarwad Corner, Motabazar, Navsari, Gujarat, India – 396445
Email: support@thhapp.in
1. Introduction
At THH, protecting your privacy is our responsibility. This Privacy Policy explains how we collect, use, store, and share your information
Our practices are designed to comply with:
- India’s Digital Personal Data Protection Act, 2023 (DPDPA)
- Global standards including the EU General Data Protection Regulation (GDPR)
This ensures protection for both Indian and international users.
2. Information We Collect
We may collect personal, transactional, and technical information when you interact with THH, including when you register, post content, or use our services.
Examples of data collected:
- Basic Details: Name, gender, contact number, email, postal address.
- Profile Data: Location, profile picture (optional), community/caste (if applicable).
- Transaction Data: Purchases, order history, reward points.
- KYC & Sensitive Data: Aadhaar, PAN, bank details (for vendors/farmers).
- Uploaded Content: Resumes, job listings, product listings, advertisements.
- Device/Technical Data: IP address, device type, operating system, browser.
- Cookies & Analytics Data: Browsing patterns, app usage (for improvements and security).
3. Purpose of Use
We use collected information for purposes including:
- To verify user identity and enable account creation.
- To process e-commerce transactions, orders, and payments.
- To enable platform features like Resume Maker, Job Posting, and Farmer Helpline.
- To manage the THH Reward System and loyalty card benefits.
- To send service updates, security alerts, or (with consent) marketing communications.
- To comply with legal obligations (e.g., tax, KYC, or regulatory compliance).
- To improve user experience, troubleshoot, and enhance platform security
4. Consent & User Choices
- By registering or using our services, you consent to the collection and processing of your personal data for the purposes stated above.
- For sensitive data (KYC, financials, caste/community info), we seek explicit consent before collection.
- For marketing communications, we provide separate opt-in consent.
- You may withdraw consent at any time via app settings or by emailing support@thhapp.in
5. Your Rights (DPDPA & GDPR)
You have the following rights regarding your data:
- Access: Request a copy of your personal data.
- Correction: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of data when no longer needed (“Right to be Forgotten”).
- Portability (GDPR): Request your data in a structured, machine-readable format.
- Restriction/Object (GDPR): Limit or object to certain processing (e.g., marketing).
- Nominee Rights (DPDPA): Nominate another person to exercise your rights in case of incapacity or death.
- Withdrawal of Consent: Stop us from processing your data for certain purposes.
To exercise your rights, contact us at support@thhapp.in.
6. Data Retention
We retain your personal data only as long as necessary for:
- Delivering services and fulfilling transactions.
- Compliance with legal and regulatory obligations.
- Resolving disputes or grievances
Once the purpose is completed or consent withdrawn, data will be securely deleted, unless retention is required by law.
7. Children’s Privacy
We retain your personal data only as long as necessary for:
- Under DPDPA: Users under 18 require verifiable parental consent.
- Under GDPR: Users under 16 (or lower age permitted by local law, but never below 13) require parental consent.
- THH does not knowingly collect data from minors without such consent
Once the purpose is completed or consent withdrawn, data will be securely deleted, unless retention is required by law.
8. Data Sharing
We may share limited data with:
- Vendors/Farmers/Employers (only as per your actions).
- Payment Gateways & Banks (for transactions).
- Delivery & Logistics Partners (to fulfill orders).
- Government/Legal Authorities (when legally required).
- Third-Party Service Providers (e.g., analytics, hosting, SMS/email).
We do not sell or trade personal data.
9. International Data Transfers
We may share limited data with:
- If your data is transferred outside India or the EU/EEA, we ensure appropriate safeguards such as encryption, contractual clauses, and lawful transfer mechanisms.
- Transfers comply with DPDPA (India) and GDPR (EU).
10. Security Practices
We follow industry-standard measures to safeguard your data, including:
- SSL/TLS encryption for data transmission.
- Secure cloud hosting with firewalls.
- Role-based access and restricted KYC visibility.
- Regular audits and monitoring for vulnerabilities.
11. Data Breach Notification
In case of a data breach, we will notify:
- Affected users
- Relevant authorities (Data Protection Board of India, EU Supervisory Authority if applicable)
within legally required timelines (e.g., 72 hours under GDPR).
12. Grievance & Contact
For queries, complaints, or to exercise your data rights:
Grievance Officer (DPDPA Requirement):
- Name: [To be Appointed]
- Email: grievance@thhapp.com
- Complaints will be acknowledged within 48 hours and resolved within 30 days.
Company Contact:
Dhodiya Helpage Private Limited
Opp. Shitala Mata Mandir, Kansarwad Corner, Motabazar, Navsari, Gujarat, India – 396445
Email: support@thhapp.in
Website: www.thhapp.in
